THE BURNING QUESTIONS!
What are wooden wick candles?
Brace yourself, you are in for a unique sensory experience of sight, scent and sound. The wicks used in our candles are made from eco timber which crackles softly when it burns, like a fireplace!
Where are you based?
We are based in Canberra, ACT (aka the bush capital!)
Do I need to trim the wood wick?
Yes, yes and yes! Don’t let anyone tell you wick trimming is not a big deal, because it is! If your wick is not trimmed, your candle may start smoking (causing a blackened jar) and will burn much quicker… and let’s be honest, nobody wants that! Wick trimming also helps control the flame height and promotes a safe burn. We recommend trimming it right back prior to each burn (see Q below).
How do I trim the wick?
Very easily! You can trim the wick with either a pair of small scissors, a wick trimmer or your fingers. Just break off or cut off the burnt wood and don’t be scared if it looks too short – it will light again! Make sure the wick is trimmed before you light your candle, everytime. To avoid burning yourself, only trim the wick when the wax is cool and remove any excess wick residue from the wax prior to relighting.
Are your products tested on animals?
Our candles are tested on family and friends, not on animals!
Why are your candles named after places in Australia?
Our wooden wick candles are unique and characterful, much like the wide, brown land that inspired them. For this reason, our fragrances are all attributed to some of our favourite towns or regions in Australia.
Hanging out for another trip up north? Or maybe down south? Since memory and smell are so closely linked, we’ll take your senses on an instant holiday!
If you want your town or region featured on one of our candles, head over to our Contact page and send us your suggestions. We would love to hear your thoughts!
What candle wax do you use in your candles?
We use soy wax! Soy wax is a natural plant based wax derived from pure soy beans. Soy wax is biodegradable, meaning it cleans easily and is safe to be returned back to the environment. No percentage of paraffin wax is (ever!) used in our candles.
How should I store my candle?
Soy wax is sensitive to both temperature and light, so try to always store your candle in a cool, dry place away from direct sunlight. As with all candles, avoid exposing it to extreme temperatures such as freezing cold or really hot as it will affect the appearance of the wax.
How long will my candle burn for?
Burn times are only approximate and will vary depending on a number of factors such as the climate the candle is set in, burned in and whether there are any draughts during the burn, including air conditioning. Head on over to our Candle Care page to ensure you are burning your candle as efficiently as possible to maximise its burn time.
What’s the best way to light my wooden wick candle?
We recommend lighting your candle on a flat and even surface with a barbecue lighter or matches (where safe to use). Make sure your candle is upright when you light it because lighting your candle while it is tilted can result in melted wax smothering the wick and can cause burn issues.
Wooden wicks are very simple to light. We recommend holding the flame to the wick for at least 10 seconds when you first light your candle. We don’t use any accelerants on our wicks so it may take a couple of attempts in the beginning. But hang in there, it will light! The wick will be quicker and easier to get going with every subsequent burn.
How do I burn my candle safely?
Important question! Always monitor the amount of remaining wax in your candle container. Once the wax gets low (ie below 1.5cm), discontinue use. An untrimmed candle wick may cause a higher flame, so always make sure your wick is trimmed prior to use. Never leave a burning candle unattended. Extinguish your candle with care ensuring that hot wax does not splash and do not use the lid to extinguish. Keep your candle away from anything that could catch fire, always burn it on heat resistant even surfaces and never leave your candle unattended. A burning candle should not be used as a nightlight or left burning when you fall asleep. Do not burn the candle if the container is cracked, chipped, scratched or damaged in any way. Please refer to our safety sticker on the bottom of each candle and candle safety flyer (included in your order) for further information.
The surface of my candle has some imperfections, is it faulty?
Relaxxx! As we don’t use artificial additives or other waxes, our soy candles may release a small amount of excess oil during high temperature changes. This will not affect the quality or performance of the candle in any way and will usually disappear after the first burn. You can leave it or wipe it off with a tissue or paper towel prior to lighting.
Sometimes you may notice darker patches commonly known as ‘wet spots’ on the inside of your glass jar. This is not a fault of the candle. It is a extremely common characteristic of natural soy wax and the most common cause is fluctuating temperatures (between production, shipping and delivery). This does not affect the quality or performance of the candle in any way.
Are your candles vegan friendly?
Whilst we are not vegan certified, none of the ingredients used in our candles are animal derived.
Why is my candle smoking?
While smoking is rare during burning, it can happen for two reasons. The candle may be in a draught or the wick is too long. If it’s the latter, extinguish the flame, let the candle cool down and trim the wick back to 5mm and remove any excess wick from the jar.
My candle is finished. What do I do now?
- Buy another of course!
- Wash out the container with soap and hot water and remove the wick tab. Be mindful not to scrub the glass or Tinny too hard because it may affect the finish. The labels should peel off relatively easy but if not just soak them in warm water. They will peel off fairly easily after a good soaking!
- Visit our Three R‘s page to get some creative ideas on re-purposing your container!
How do you calculate shipping?
We charge a flat rate of $10.95 for all Australian orders. We offer free shipping on all orders over $150. Great excuse to buy in bulk, you’re saving money!
Do you ship internationally?
Absolutely! Please head over to our Contact page and send us the shipping destination and number of candles. Then we’ll find you a fast quote so you can get one of our unique candles into your hands as fast as humanly possible!
Is wholesale an option?
Yep! We are keen to get Bush Blend into more Aussie homes and businesses so if you think Bush Blend would be a good fit for your business, we would love to hear from you! If you would like more information, please visit the Contact section of our website. Note: There is a minimum order requirement for all wholesale orders.
Do you do custom orders for weddings or events?
Yep sure do! We do custom candle orders for events such as weddings, hens parties, Christmas gifts for staff/suppliers, corporate functions and parties. If you’d like to feature Bush Blend Candle Co. at your event or special day, please fill out an online form here. We would love to be part of your day!
Can I cancel my order?
Yea – An order can be cancelled up to the point it is poured. We pride ourselves in dispatching orders promptly, so if you would like to cancel your order, please head over to our Contact page and reach out to us immediately.
How do I make my soy candle last longer?
Visit our Candle Care page for some key tips on how to get the most out of your Bush Blend candle.